Disclaimer
Last updated: March 2025
General Information
The information provided on this website and through Swift Delivery’s communication channels is intended for general informational purposes about our delivery services in Kenya. While we make every effort to keep our service information accurate, current, and complete, Swift Delivery makes no warranties or representations of any kind — express or implied — regarding the completeness, reliability, or suitability of the information presented. Your use of any information provided by Swift Delivery is entirely at your own discretion and risk.
Service Results
Swift Delivery is committed to providing efficient and reliable Last Mile Delivery, Door to Door Service, and Parcel Collection services across Kenya. However, we cannot guarantee specific delivery outcomes in all circumstances. Delivery timelines, routes, and results may be affected by factors beyond our control, including but not limited to adverse weather conditions, road closures, public holidays, civil disturbances, incomplete or inaccurate recipient address details, and other unforeseen logistical challenges. Any estimated delivery windows communicated to clients are provided in good faith and represent our best projections, not guaranteed commitments. Swift Delivery will always endeavour to notify clients promptly in the event of delays or disruptions affecting their parcels.
Accuracy of Information
Swift Delivery takes reasonable care to ensure that all information published on our website and shared through our customer service channels — including service descriptions, pricing, coverage areas, and operational hours — is accurate and up to date. However, this information is subject to change without prior notice as we continuously improve and expand our services. We recommend that clients contact us directly to confirm current service details, rates, and availability before making decisions based on information found on our website or in our marketing materials. Swift Delivery accepts no responsibility for any inconvenience or loss arising from reliance on outdated or incomplete information.
External Links
Our website may contain links to third-party websites, partner platforms, or external resources that we believe may be of interest or use to our clients. These links are provided for convenience only. Swift Delivery does not endorse, control, or take responsibility for the content, accuracy, security, or availability of any third-party websites. Accessing any external links from our website is done entirely at your own risk. We encourage you to review the terms and privacy policies of any third-party websites you visit through links on our platform.
Limitation of Liability
To the fullest extent permitted under applicable Kenyan law, Swift Delivery, its directors, employees, agents, and partners shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our services or website, including loss of parcels, damaged goods, delayed deliveries, or any other service interruption — except where such liability arises directly from our proven negligence or wilful misconduct. Our liability in any claim related to a specific delivery shall not exceed the declared value of the parcel in question, subject to the terms and conditions agreed upon at the time of booking. Clients are strongly encouraged to declare the accurate value of their parcels and to inquire about our parcel protection options at the time of booking.
Contact
If you have any questions, concerns, or require clarification regarding this disclaimer or any aspect of Swift Delivery’s services, our team is ready to assist you. You can reach us by phone at +254 712 345 678 or by email at [email protected]. We are committed to addressing your enquiries promptly and transparently, because at Swift Delivery, your trust and satisfaction are at the heart of everything we do.